Shortened Manual Claim Journey for MYS NHS Discharge Medicines Service
A new streamlined process for making claims for the Discharge Medicines Service (DMS) will come into effect from 6th July 2025.
Following feedback from Community Pharmacy England about the current lengthy claim process, NHS England and NHSBSA have agreed to introduce a shortened process for making claims for DMS. In time, an API will be introduced to support transfer of data on DMS provisions from clinical services IT systems to the NHSBSA’s Manage Your Service (MYS) portal.
The new MYS process will allow pharmacy owners to make and submit claims for the three stages of DMS. Pharmacy owners can still do all three stages of the service or a combination of stages 1, 2 or 3 depending on the needs of the patient; pharmacy owners should continue to only submit claims for payment once all the stages they are able to provide are completed.
What action do pharmacy owners need to take?
NHS England and NHSBSA have advised pharmacy owners to take the following actions:
| Claims | Action |
| Claims up to and including 30th June 2025 | All DMS activity up until 30th June 2025 and within the three month claim period, that has been completed should be claimed and submitted using the NHSBSA’s existing DMS journey via the MYS portal. The current journey will be retired at 11.59pm on 5th July 2025.
Any DMS data of activity started on or before 30th June 2025 but not completed should be entered into the new shortened MYS journey from 6th July 2025. |
| Claims from 1st July 2025 | Pharmacy owners should use the new shortened MYS journey to claim for any activity for the service that will be completed from 1st July 2025. The new MYS journey will be available from 6th July 2025. |
More information can be found in this communication and on CPE’s DMS page and DMS FAQs page.
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