A-Z Contacts

This page includes key contact information for pharmacies in an A-Z format.

Annex D Out-of-Hours Contacts

The Annex D contact list has been circulated to pharmacies – this is not public information so we can’t post it here – to obtain a copy of the current Annex D document, please contact the LPC and we’ll send it to you. Email: ahwlpc@gmail.com

Area Prescribing Committee (Coventry & Warwickshire APC )
Coventry & Warwickshire ICS/ICB

Website: https://www.happyhealthylives.uk/

email: cwicb.contactus@nhs.net

Coventry and Warwickshire Integrated Care Board
Westgate House,
Market St,
Warwick CV34 4DE

Coventry & Warwickshire Partnership NHS Trust

website: https://www.covwarkpt.nhs.uk/

Telephone: 024 7636 2100
Email: enquiries@covwarkpt.nhs.uk.
Wayside House Reception Telephone: 024 7636 8944

Coventry and Warwickshire
Partnership NHS Trust,
Wayside House, Wilsons Lane,
Coventry, CV6 6NY

Clinical Waste Midlands

New contact for Clinical Waste in all Community Pharmacies and GP Practices in the Midlands Region from September 2021!

website: https://www.anentawaste.com/

e-mail: support@anenta.com

telephone: 033 0122 2143

Find further details here: Clinical Waste Midlands.

Complaints

Complaining about CWICB – Happy Healthy Lives

cwicb.complaints@nhs.net

Tel: 024 7652 6815

Controlled Drugs
Covid Vaccines SVOC Team

cwp-tr.cwvoc@nhs.net

paul.stevenson8@nhs.net

CPPE

website: www.cppe.ac.uk
tel: 0161 778 4000
email: info@cppe.ac.uk

DBS Checks
Electronic Prescription Service (EPS)

Email: enquiries@nhsdigital.nhs.uk
Tel: 0300 303 5678

More information:

https://digital.nhs.uk/services/electronic-prescription-service

Fraud Reporting

https://cfa.nhs.uk/reportfraud

Tel: 0800 028 4060

Local Counter Fraud Specialist (LCFS): 
Richard.loydall@nhs.net;
Richard.loydall@cwaudit.org.uk;
Tel: 02476 536871

General Pharmaceutical Council (GPhC)

General Pharmaceutical Council
Level 14
1 Cabot Square
London
E14 4QJ

Tel: 020 3713 8000 (Monday to Friday between 9.30am and 5pm)

Email:  info@pharmacyregulation.org

Online form

Head of Inspection
Julian Graville
020 3713 7818/7934
julian.graville@pharmacyregulation.org

Warwickshire and Coventry
Noor Mohamed
020 3713 7911
noor.mohamed@pharmacyregulation.org

Health Protection Team West Midlands

Health protection teams (HPTs) provide specialist public health advice and operational support to NHS, local authorities and other agencies.

https://www.gov.uk/guidance/contacts-phe-health-protection-teams

West Midlands HPT Contacts

UK Health Security Agency
23 Stephenson Street
Birmingham
B2 4BH

Telephone: 0344 225 3560 (option 2)

Out of hours advice (health professionals only): 01384 679 031

Email BAT@ukhsa.gov.uk for non-clinical enquiries.

Email phe.wmnoids@nhs.net for clinical notifications of infectious diseases.

Healthwatch Coventry

www.healthwatchcoventry.co.uk

024 7622 0381 (admin)
0300 012 0215 Helpline
info@healthwatchcoventry.co.uk

Healthwatch Warwickshire

https://www.healthwatchwarwickshire.co.uk/

01926 422823 (10am-4pm, Monday-Friday)

Contact Form

Infection Prevention Control

  • Wayside House, Wilsons Lane, Coventry, CV6 6NY
  • Reception hours:08:30 – 17:00
  • Reception phone number:024 7636 2100
  • email infection.control@covwarkpt.nhs.uk

https://www.covwarkpt.nhs.uk/service-detail/health-service/infection-control-94/

Interpretation Services, DALS

DALS, formerly DA Languages is available to support Community Pharmacies across Herefordshire and Worcestershire ICB and Coventry and Warwickshire ICB with interpretation services.

Please contact clientaccounts@dals.co.uk to set up an account, if you do not have one already.

For more information, please visit the DALS website here.

NHS 111 (Midlands)

For West Midlands Pharmacies if they would like to raise a concern regarding a referral from NHS 111, this can be done via completing the attached form and returning to: Feedback111.derbyshire@nhs.net

For urgent queries for active patients, these can still be raised 24/7 with our Operational Supervisors:
DHU Health Care Professional Number –External Access – 0300 1000 414 (#3 NHS111 Shift Manager)

NHS Arden and Greater East Midlands

Arden & Gem CSU

https://www.ardengemcsu.nhs.uk/
Email: contact.ardengem@nhs.net
Tel: 0121 612 1500

NHS England Area Team (Arden, Herefordshire & Worcestershire)

Arden, Herefordshire & Worcestershire Area Team:

Wildwood
Wildwood Drive
Worcester
Worcestershire
WR5 2LG

Tel: 0113 825 3099

https://www.england.nhs.uk/midlands/contact-nhs-england-and-nhs-improvement-midlands/

nhsbsolicb.pharmacy-westmidlands2@nhs.net

NHS England Covid Vaccinations (national booking service)
NHS Mail

CPE Fact Sheet for NHS Mail Technical Queries:

https://cpe.org.uk/wp-content/uploads/2021/03/Raising-NHSmail-technical-issues-and-escalation-.pdf

NHSmail pharmacy admin team: pharmacyadmin@nhs.net

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The NHSmail national helpdesk may be able to help in certain scenarios (0333 200 1133), however, it is strongly recommended that you email the NHSmail pharmacy admin team above rather than call the general NHSmail helpdesk!

National Service Desk: helpdesk@nhs.net

Tel: 0333 200 1133

For queries regarding shared NHS Mail Inboxes contact pharmacyadmin@nhs.net or call the National Service Desk 0333 200 1133

For individual requests of an NHS Net account call 0300 555 0212 or email MLCSU.Servicedesk@nhs.net

More information:

https://cpe.org.uk/digital-and-technology/nhs-mail/

NHS Service Finder (Directory of Services)

https://servicefinder.nhs.uk/

https://servicefinder.nhs.uk/help/contact-your-regional-DoS-team

Please note DSPs can’t use NHS Profile Manager at this time. DSPs can contact their DoS team. The method to identify email addresses of DoS teams is in the ‘DoS oversight’ section of the CPE DoS webpage .

The National DoS emergency telephone number 0300 0200 363 is available 24/7 to support if the user has trouble updating DoS.

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The Directory of Services (DoS) is used by other services within the NHS (particularly NHS111) to identify which community pharmacies are open and which services they offer so they can ensure patients are referred to an appropriate pharmacy. Ensuring the DoS is up to date with the pharmacy’s current CPCS availability is important to prevent referrals being made to your pharmacy if you cannot offer the service and will prevent any disruption to patient care.

Profile Manager should be used to ensure the Directory of Services (DoS) is up to date if there is a temporary suspension of all services. If only CPCS is unavailable, the DoS should be updated via your regional DoS Team by contacting them via the email address below

In the West Midlands:    Bcicb.wmdosleads@nhs.net

You will need to include the following information on your DoS request:

  • ODS code of the Pharmacy
  • Address and postcode of the Pharmacy
  • Reason CPCS is unavailable
  • Planned date and time when it will be available
  • Name of person requesting the update

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DoS Update Poster v2 WM

NHS DoS provider and commissioner helpline

NHS Profile Manager
Non-controlled drugs incidents reporting

Dispensing errors and general concerns:

Email: england.medsreporting@nhs.net

Market Exit: PCSE

NHS England has transferred the administration of notices of withdrawal from a pharmaceutical list to Primary Care Support England (PCSE). Any notices of withdrawal should now be sent to pcse.marketentry@nhs.net.

Notices submitted prior to 1st July 2024 will still be processed by the Integrated Care Board (ICB) directly.

Learn more and access the related guidance

Out-of-hours (OOH) Health Professional

Please note and record your local area Out of Hours Health Professional Line phone number to call should you have any prescribing queries relating to prescription issued by the OOH service.

Coventry & Warks OOH HP Line: 0330 123 0942

Payments: Primary Care Support England (PCSE)

Any payment queries initially to be emailed to the West Midlands Pharmacy Team generic email address (nhsbsolicb.pharmacy-westmidlands2@nhs.net). This inbox is monitored daily and dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to PCSE.

Email: pcse.payments-preston@nhs.net

Tel. 0333 014 2884

PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ

Please send your Pre-Reg Application forms directly to the West Midlands Pharmacy Team generic email address nhsbsolicb.pharmacy-westmidlands2@nhs.net

Pharmacy Team, West Midlands (working on behalf of ICBs)

Pharmacy Team, WestMidlands

nhsbsolicb.pharmacy-westmidlands2@nhs.net

Please include the following information in your email, if the email does not include this information the email will be bounced back to you and no action will be undertaken until the correct information has been included:

ODS Code
Name of Pharmacy
Reason for your email

Please note that if you do not send your message as advised above, it will not be actioned or processed by the team.

https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-contract-teams/

PharmOutcomes

Please contact the help desk team via the “help” tab on the PharmOutcomes website or by emailing helpdesk@emishealth.com

https://direct.pharmoutcomes.org/

Registration Guide

PharmOutcomes Help/User Guides

PharmOutcomes Contact Us

email Pinnacle Health Helpdesk: helpdesk@phpartnership.com

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In the interest of security PharmOutcomes is introducing a multi-factor authentication (MFA) log-in procedure.

You can find detailed instructions here and FAQ’s here.

If you have any further questions, or need additional support with MFA, please contact PharmOutcomes on 0345 450 6279.

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Pre-Reg Grant Applications
Safeguarding Coventry & Warwickshire
Sharps Disposal Coventry

Patient sharps returns are not part of the pharmacy contract and pharmacies are not obliged to take them unless part of a local council funded scheme. Please contact your local council for details.

Email: wastesolutions@coventry.gov.uk

Tel: 024 7683 2255

More information:
https://www.coventry.gov.uk/info/16/commercial_waste/1079/waste_solutions

Sharps Disposal Warwickshire

Patient sharps returns are not part of the pharmacy contract and pharmacies are not obliged to take them unless part of the local council funded scheme. Please contact your local council for details.

Warwick District Council:

Contract Services, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5HZ

01926 456615
01926 456128

Email: contract.services@warwickdc.gov.uk

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Stratford District Council:

https://www.stratford.gov.uk/waste-recycling/our-clinical-waste-collection-service.cfm

Email: streetscene@stratford-dc.gov.uk

Alternative email: streetscenedutyofficer@stratford-dc.gov.uk

Tel: 01789 260616

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Rugby Borough Council:

Email: contact.centre@rugby. gov.uk
Tel: 01788 533 533 (Clinical Waste Team)

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Nuneaton and Bedworth Borough Council:

Tel: 02476 376 376 (Clinical Waste Team)

Online Form: :
https://www.nuneatonandbedworth.gov.uk/info/20006/clinical_waste/161/clinical_waste_collection

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North Warwickshire Borough Council:
Email: customerservices@northwarks.gov.uk
Tel: 01827 715 341

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Smart Cards Coventry & Warwickshire

email: registration.authoritydept@covwarkpt.nhs.uk

Registration Authority
Coventry and Warwickshire Partnership Trust
Wayside House, Wilsons Lane
Coventry, CV6 6NY

Tel: 02476 844100

More information:

Self-service Smart Card Unlock (if you have an email address registered with the card):
https://digital.nhs.uk/services/care-identity-service/applications-and-services/self-service-smartcard-unlock

https://cpe.org.uk/digital-and-technology/smartcards/

Summary Care Records (SCR)