Annual Complaints Report

The following email was sent to pharmacies by the West Midlands Pharmacy Team – it is attached below for reference:

To ALL West Midlands Pharmacies

Dear Colleague,

Each year, ending on the 31st March, pharmacies must prepare an annual complaints report. This year will follow the same process as last year with rather than contractors submitting an email or paper return to, the information will need to be provided by completing the Microsoft Form linked below. This will ask the same questions that are contained within the commonly used CPE template. The deadline to complete will be 30th May 2025.

https://forms.office.com/e/nwXQTMx3NG

If you have received more than 10 complaints and wish to submit via a spreadsheet, please request via email to
nhsbsolicb.pharmacy-westmidlands2@nhs.net and this will be provided.

Large Body Corporates will receive a spreadsheet to supply the same information. Please check with Head Offices who will be completing on behalf of the branch to avoid duplication of efforts

Kindest Regards,

Pharmacy & Optometry

Primary Care Commissioning Team

Office of the West Midlands

Email: nhsbsolicb.pharmacy-westmidlands2@nhs.net